When KSG's extension 555 is called, the four phones of Dirk Deiters, Thomas Doberitzsch, Johann Hackl and Uwe Meyer ring simultaneously. Whoever picks up first has the caller on the line and answers questions quickly and easily, such as: "Can you help me choose the right PCB base material for my new application?", "What are the current design rules for BGAs?" Or: "Can you help me with the design of my PCB?". Sometimes this involves standard solutions, but often also very creative and unusual ideas. It's a good thing that our customer-experienced technicians, with their immense PCB know-how, are constantly exchanging knowledge and have a large network of internal and external experts at their disposal. Because sometimes it can be quite tricky to "handle" special tasks. This sometimes requires internal coordination with technology or development and the joint search for an optimal solution.
Smarter? together! How our technical support makes our customers more successful through co-engineering
In principle, the Commitment of the four-strong team under the motto smarter togetherThe main aim is to provide co-engineering and support to help KSG customers become even more successful in their respective market segments.
The following also applies: The earlier in the development process that the person seeking help the greater the benefit. With this support, the optimum solution is found that meets all requirements and quality criteria and functions stably without unnecessary bells and whistles.
Standards and guidelines are always complied with. Technical Support is familiar with the important IPC standards, knows how to design for production and takes into account the required insulation distances, temperature and HF design with controlled impedances and signal integrity. It provides support in selecting the optimum PCB technology - from single-sided PCBs to multilayer PCBs, semi-flexible and rigid-flexible PCBs through to complex solutions such as high-frequency, HDI/SBU, thick copper, Iceberg®, HSMtec® or embedded.
"KSG has decided to set up this support line because we want to offer our customers and interested parties the most individual consulting service possible. Every PCB is as unique as the technician who designs it. The more complex the circuit board, the more individual the approach to realizing the circuit board will be. It's easy to get bogged down", he knows Christof Sofsky, Head of Sales at the KSG Group. "However, with the earliest possible involvement of Technical Support, you can be confident that an ideal PCB solution will emerge at the end of the day."
Christof Sofsky, Head of Sales
The Technical Support team supports the customer in every phase of the project.
What our technical support does
Once the customer or prospective customer has dialed extension 555 and obtained comprehensive advice, they ensure that
- he is informed proactively and in good time of potential weaknesses in the layout,
- the suitability of its printed circuit board for series production is given,
- unnecessary correction loops in the layout can be avoided,
- he can realize the shortest possible time-to-market,
- unnecessary, costly special PCB technologies are avoided
- and thus unnecessary manufacturing costs can be avoided.
Introducing: The technical support professionals
Dirk Deiters
Dirk Deiters has been working in the PCB industry for more than 30 years. After holding positions of responsibility at well-known PCB manufacturers, his professional career led him to KSG's field sales team in 2016, where he was able to gain extensive customer experience. As an important interface between customers and KSG, he joined the Technical Support department at the beginning of 2022. Dirk is passionate about this new role - the constant new challenges from our customers make his work interesting and varied.
Johann Hackl
Johann Hackl dedicated himself to printed circuit boards more than 30 years ago. After completing his training as an electrician, he started as a production employee at what is now KSG Austria, later working in the CAM department and then in Customer Service. And over a long period of time, he was able to gain a lot of experience in technical customer service. The fascination of further developing technology with his counterparts is what drives him to this day.
Thomas Doberitzsch
After completing his studies in information technology in Chemnitz, Thomas Doberitzsch gained many years of experience as a layout designer, system administrator for hardware and software and as a systems engineer in the telecommunications industry. Thomas has been with KSG since 2008. Over the past few years, he has acquired extensive specialist knowledge of PCB production in the technical work preparation department, which he is now passionate about passing on to layouters, developers and PCB fans.
Uwe Meyer
Uwe Meyer comes from the field of electronics development, where he gained early experience in layout and PCB design. After professional detours into project planning and sales of computer networks as well as system administration, Uwe joined KSG in 2006 as a sales representative and has worked in technical order preparation for the last 8 years. Uwe knows that true success lies in satisfied and successful customers. It is good that he can draw on a wealth of experience from customer contact and technical PCB know-how to achieve this goal.
Do you have any questions about our technical support? Exchange ideas with us! We look forward to your comments.
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